Refund Policy

At Orbix Technologies LLC, we are committed to providing high-quality website design, development, maintenance, and related digital services. This Refund Policy explains when a client may be eligible for a refund and which payments are non-refundable.

1. Refund Requests

All refund requests are reviewed individually and are subject to approval by Orbix Technologies LLC. Submitting a refund request does not automatically guarantee that a refund will be issued. Eligibility depends on the project status, completed work, expenses already incurred, and the terms of the client’s service agreement or project proposal.

2. 30-Day Refund Guarantee

New website design projects may qualify for a refund when: The refund request is submitted within 30 calendar days of the original purchase date. The project has not been completed, approved, launched, transferred, or delivered. The client has not approved a design concept, website layout, development milestone, or other project deliverable. No substantial design or development work has been completed. The client has provided a valid reason for requesting the refund. Any refund approved under the 30-day guarantee may be reduced to cover completed work, administrative costs, processing charges, and third-party expenses already paid on the client’s behalf.

3. Project Cancellation

Clients may request to cancel a project by contacting Orbix Technologies LLC in writing. When a project is cancelled after work has started, the client will be responsible for paying for all work completed up to the cancellation date. Any remaining refundable balance will be calculated after deducting:
  • Design and development work already completed
  • Project planning and consultation time
  • Revisions already provided
  • Administrative and payment-processing costs
  • Third-party purchases or service fees
  • Other costs incurred for the project
  • Initial deposits and project-starting fees may be non-refundable because they reserve development time and cover early project planning and setup.

4. Website Maintenance and Recurring Services

Website maintenance, technical support, hosting management, subscription services, and other recurring services may be cancelled before the next billing date. Payments for a billing period that has already started are generally non-refundable. Cancellation prevents future renewal charges but does not normally generate a refund for services already provided or made available.

5. Exceptions

Any exception to this Refund Policy must be approved in writing by Orbix Technologies LLC. Where a signed agreement, proposal, invoice, or service contract contains refund terms that differ from this policy, the terms of that specific agreement will apply.

6. Contact Us

To request a refund, contact Orbix Technologies LLC using the contact details available on our website. Your request should include: Your full name Email address Order, invoice, or project number Date of purchase Service purchased Reason for requesting the refund Any relevant documents or supporting information Orbix Technologies LLC Email: [Insert Email Address] Phone: [Insert Phone Number] Business Address: [Insert Business Address] Website: [Insert Website Address]